Banking Inbound Customer Support Specialist

D L RESOURCES PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

D L RESOURCES PTE LTD is seeking a Customer Service Advisor to join its call centre team supporting a leading banking client. The role is full‑time with shift-based hours including weekends in the North‑East region.

You will handle inquiries via phone, email and chat, assist with account servicing, and ensure compliance while delivering quality service in a fast‑paced environment. Training covers on‑the‑job, role‑play and theory assessments; attendance is essential.

Qualifications

• Roles open to candidates without relevant experience.
• Training programme includes On the Job Training and Assessments.
• Weekend shift and staggered hours require flexibility.
• Good English written and spoken communication required.

Responsibilities

• Respond to inbound inquiries via phone, email and chat.
• Handle bank account servicing campaigns and helpdesk queries.
• Assist customers with banking tasks and product information.
• Ensure confidentiality and compliance standards.

Skills

Customer service

Communication

MS Office

Team player

Analytical skills

English proficiency

Problem solving

Numbers

Tools

CRM System

Job description

D L RESOURCES PTE LTD is seeking a Customer Service Advisor to join its call centre team supporting a leading banking client. The role is full‑time with shift-based hours including weekends in the North‑East region.

You will handle inquiries via phone, email and chat, assist with account servicing, and ensure compliance while delivering quality service in a fast‑paced environment. Training covers on‑the‑job, role‑play and theory assessments; attendance is essential.