Banking Customer Support Advisor - Fraud & Scam Prevention

D L RESOURCES PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

D L RESOURCES PTE LTD is seeking a Customer Service Advisor in Singapore's North-East Region to join our dynamic call centre team serving clients in the banking sector. The role involves providing exceptional customer service through various communication channels.

Applicants should possess relevant experience, strong communication skills, and the ability to work staggered shifts, including weekends. A comprehensive training programme will be provided to support new hires in their roles.

Qualifications

• Relevant work experience is necessary.
• Ability to work on staggered shifts including weekends.
• Strong comprehension and interpersonal skills.

Responsibilities

• Handle customer calls in a call centre environment.
• Investigate flagged transactions in a timely manner.
• Provide support to victims of scams.

Skills

Communication skills

Multitasking

Proactive

Attention to details

PC skills including MS Office

Job description

D L RESOURCES PTE LTD is seeking a Customer Service Advisor in Singapore's North-East Region to join our dynamic call centre team serving clients in the banking sector. The role involves providing exceptional customer service through various communication channels.

Applicants should possess relevant experience, strong communication skills, and the ability to work staggered shifts, including weekends. A comprehensive training programme will be provided to support new hires in their roles.