Banking Analyst & Customer Experience Specialist

DBS Bank Ltd; Singapore; Hybrid; SGD 40,000 - 56,000; Full time

Job summary

DBS Bank Ltd in Singapore is seeking a Customer Service professional to provide high-quality, one-stop banking support. You will handle requests across channels, promote DBS products, and migrate customers to DBS Digital Platform, while adhering to banking regulations.

The role requires excellent communication, data confidentiality, and the ability to work in a fast-paced, rotating shift environment including weekends and public holidays.

Qualifications

• A degree or diploma is preferred.
• Excellent communication and listening skills.
• Ability to handle sensitive information with discretion.
• Experience in contact centre or banking is preferred.

Responsibilities

• Deliver high quality one-stop service across banking needs.
• Meet and exceed customer centre KPIs without compromising quality.
• Resolve customer issues across all channels promptly and professionally.
• Promote bank’s products and migrate customers to DBS Digital Platform.
• Maintain data confidentiality and comply with regulations.

Skills

Good listening skills

Empathy skills

Adaptability skills

Communication skills

Attention to detail

Banking procedures knowledge

Education

Degree or Diploma in related field

Tools

MS Word

MS Excel

MS Outlook

MS Office

Job description

DBS Bank Ltd in Singapore is seeking a Customer Service professional to provide high-quality, one-stop banking support. You will handle requests across channels, promote DBS products, and migrate customers to DBS Digital Platform, while adhering to banking regulations.

The role requires excellent communication, data confidentiality, and the ability to work in a fast-paced, rotating shift environment including weekends and public holidays.