Banking Engagement & Growth Specialist

UNITED OVERSEAS BANK LIMITED; Singapore; Sur place; SGD 42 000 - 66 000; Plein temps

Résumé du poste

UNITED OVERSEAS BANK LIMITED seeks a Business Engagement Service Manager to render banking services and deepen customer relationships. The role focuses on active engagement, cross-sell and upsell to achieve 'Sales through Service' while maintaining strong customer ties.

The position covers handling service requests via Call Centre, Branches and Sales, meeting SLA timelines, and supporting KYC enquiries with professional communication.

Qualifications

• Excellent communication and interpersonal skills.
• Meticulous, hardworking and taking ownership to tasks assigned.
• Disciplined with minimal supervision and a can-do attitude.
• Strong administrative management and good service delivery.
• Customer-centric mindset and ability to work independently.

Responsabilités

• Handle service requests routed via touchpoints (Call Centre, Branches, Sales).
• Manage time-sensitive customer requests within SLA.
• Provide administrative support to the team.
• Call and follow up on KYC-related enquiries or clarifications.
• Assist with product-related enquiries and support applications.

Description du poste

UNITED OVERSEAS BANK LIMITED seeks a Business Engagement Service Manager to render banking services and deepen customer relationships. The role focuses on active engagement, cross-sell and upsell to achieve 'Sales through Service' while maintaining strong customer ties.

The position covers handling service requests via Call Centre, Branches and Sales, meeting SLA timelines, and supporting KYC enquiries with professional communication.