Fraud Investigator: Anti-Scam & Case Lead

Recruit Express Pte Ltd; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks an investigations specialist to tackle scam cases reported by retail customers. You will investigate alleged scams, interview customers, and prepare detailed case reports with findings and recommendations.

You will monitor case progress against SLAs, analyze suspicious transactions, initiate blocking actions, collaborate with the Anti-Scam Centre, comply with regulations, and support other units as needed.

Responsibilities

• Investigate into alleged scam cases reported by retail customers in accordance to existing frameworks such as Shared Responsibility Framework or E-Payments User Protection Guideline.
• Follow up with internal/external stakeholders and conduct interviews with customers
• Maintaining case tracking to monitor service level agreement for scam investigation.
• Analyzing suspicious banking transactions and initiate blocking actions in accordance with SOP
• Blacklisting management on suspicious banking transactions
• Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order. Maybe required to co-locate at ASC’s premise.
• Complying with regulatory and law enforcement orders
• Prepare detailed investigation report which include case findings, evidence, and case recommendations.
• Recommend fraud prevention strategies based on present scam trends and modus-operandis to mitigate financial crime risk.
• Managing case conference with customers
• Conduct site visits for investigation purpose.
• Support other business unit with case mediation and arbitration.
• Ensure compliance with regulations such as Banking Act and etc.
• Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.
• Provide guidance to internal stakeholders on emerging scam trends.
• Testifying as witness in Court when necessary

Job description

Recruit Express Pte Ltd in Singapore seeks an investigations specialist to tackle scam cases reported by retail customers. You will investigate alleged scams, interview customers, and prepare detailed case reports with findings and recommendations.

You will monitor case progress against SLAs, analyze suspicious transactions, initiate blocking actions, collaborate with the Anti-Scam Centre, comply with regulations, and support other units as needed.