Digital Banking Advocate – Customer Experience

PERSOL; Singapore; On-site; SGD 26,000 - 32,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a customer-centric banking associate to proactively understand customer needs and guide them to digital platforms and cashless solutions. You will stay updated on banking products to offer suitable alternatives and assist with general inquiries, ensuring service standards across the branch team.

Open to flexible scheduling within branch operation hours and the ability to remain on your feet for extended periods. This role is based at our Singapore branch.

Qualifications

• Customer-centric approach is essential.
• Open to schedule as assigned during branch hours.
• Willingness to be on your feet most of the time.

Responsibilities

• Proactively identifying customer banking needs and referring customers to adopt digital platforms and cashless options where applicable.
• Stay familiar with latest banking products and services to suggest as alternatives to customers.
• Assist in customer’s general enquiries and maintain service delivery standards with the branch team.

Skills

Customer centric

Flexible scheduling

Standing/walking

Job description

PERSOL Singapore Pte Ltd is seeking a customer-centric banking associate to proactively understand customer needs and guide them to digital platforms and cashless solutions. You will stay updated on banking products to offer suitable alternatives and assist with general inquiries, ensuring service standards across the branch team.

Open to flexible scheduling within branch operation hours and the ability to remain on your feet for extended periods. This role is based at our Singapore branch.