Bank Inbound Call Center Agent - Fraud & Loans

RecruitFirst; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

Completion bonus

PH double pay

Job summary

RecruitFirst is seeking a customer service professional to handle inbound bank enquiries related to fraud, loans, and mortgages. You will input data into the CRM, escalate complex cases, and work within a 5-day week with a flexible shift window.

The role is based in Alexandra, Singapore, with a 1-year renewable/convertible contract and a salary of up to $4,000 plus a 2-month completion bonus. Expect weekend work with PH double pay and an 8.5-hour shift window from 7am to 10pm.

Qualifications

• Minimum GCE 'N' Level or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in a high-pressure call centre environment.

Responsibilities

• Handle inbound phone enquiries from bank customers regarding fraud activity or loans/cards/mortgages.
• Input customer details into the CRM system.
• Escalate cases to senior management or the fraud team when required.

Skills

Communication skills

Interpersonal skills

Customer service

Call centre experience

Education

GCE 'N' Level

Tools

CRM software

MS Office

Job description

RecruitFirst is seeking a customer service professional to handle inbound bank enquiries related to fraud, loans, and mortgages. You will input data into the CRM, escalate complex cases, and work within a 5-day week with a flexible shift window.

The role is based in Alexandra, Singapore, with a 1-year renewable/convertible contract and a salary of up to $4,000 plus a 2-month completion bonus. Expect weekend work with PH double pay and an 8.5-hour shift window from 7am to 10pm.