Banking Customer Experience Advisor — Digital Services

A-IT SOFTWARE SERVICES PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Part time

Benefits offered by this job

14 days annual leave

Medical and hospitalization leave

Insurance coverage

Completion/performance bonuses

Job summary

A-IT SOFTWARE SERVICES PTE LTD invites applications for a Customer Service Officer role at a leading bank. You will be the first point of contact for customers on general and transactional matters, solving problems with a customer-first approach in a fast-paced environment.

The role requires flexibility with rotating shifts, including weekends and public holidays. Benefit highlights include 14 days annual leave, medical coverage, insurance, and performance bonuses tied to results.

Qualifications

• Prior customer service experience (bank industry) preferred, but entry-level/ other industry are welcome to apply.
• Positive attitude, patient, and resilient when handling customer queries or complaints.
• Able to commit to rotating shift work, including weekends and public holidays.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries on general and transactional matters.
• Communicate with customers through various channels (phone, email, chat, etc.).
• Acknowledge and resolve customer requests in a timely manner.
• Conduct customer outreach to encourage the adoption of digital banking services.
• Consistently deliver high-quality service to achieve total customer satisfaction, without compromising risk standards.
• Collaborate with internal stakeholders to resolve customer queries and requests.
• Multi-task effectively while speaking with customers and navigating multiple system application screens simultaneously.
• Consistently meet KPIs without compromising quality of service.
• Adhere to professional standards of behaviour and conduct with customers and colleagues.

Skills

Empathy

Communication skills

Problem-solving

Multichannel communication

Resilience

Job description

A-IT SOFTWARE SERVICES PTE LTD invites applications for a Customer Service Officer role at a leading bank. You will be the first point of contact for customers on general and transactional matters, solving problems with a customer-first approach in a fast-paced environment.

The role requires flexibility with rotating shifts, including weekends and public holidays. Benefit highlights include 14 days annual leave, medical coverage, insurance, and performance bonuses tied to results.