Banking Digital Experience Specialist

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Singapore

On-site

SGD 31,000 - 40,000

Full time

14 days+

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Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a customer service professional for frontline banking roles in Singapore. You will handle over-the-counter transactions accurately and assist customers to meet service standards.

The ideal candidate has a banking/finance background with a diploma or higher, is adaptable, comfortable with digital platforms, and willing to work on weekends. Training will be provided to support growth.

Qualifications

Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry.
Highly adaptable and ability to deal with ambiguity.
Experience in delivering customer journeys, and digital features.
Adept at use of data to drive productivity and performance.
Willing to work on weekends.
Training will be provided.

Responsibilities

Able to handle over-the-counter transactions in an efficient and accurate manner.
Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
Prospect and introduce customers to the Bank's products and services.
Educate and migrate customers to use digital platform.
Manage customer wait time and service level.
Manage customer negative impact and complaints.
Perform all banking activities in accordance with the Bank's regulatory requirement.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to self and team effort by accomplishing related results needed.