Banking Customer Service Analyst – Digital Support

DBS Bank Australia; Singapore; On-site; SGD 33,480 - 53,568; Full time

Job summary

DBS Asia Hub in Singapore is seeking an Analyst/Associate, Customer Service Officer to deliver high-quality one-stop service, addressing customers’ banking needs across channels while upholding privacy and compliance.

You will handle inquiries, resolve issues, promote DBS digital platforms, and support a rotating shift schedule including weekends. Strong communication and problem-solving are essential.

Qualifications

• A degree or diploma, experience in a Contact Centre or banking industry is preferred.
• Good listening skills, Empathy, and Adaptability are essential.
• Patient, calm and passionate about service excellence.
• Ability to multi-task and handle different banking systems.
• Proficient in MS Office; experience with Customer Centre IServe system.

Responsibilities

• Deliver high quality one-stop service addressing customers’ banking needs across channels.
• Address and resolve customer complaints and issues efficiently and professionally.
• Maintain data confidentiality and ensure compliance with banking regulations.
• Promote DBS products and support migration to the DBS digital platform.

Job description

DBS Asia Hub in Singapore is seeking an Analyst/Associate, Customer Service Officer to deliver high-quality one-stop service, addressing customers’ banking needs across channels while upholding privacy and compliance.

You will handle inquiries, resolve issues, promote DBS digital platforms, and support a rotating shift schedule including weekends. Strong communication and problem-solving are essential.