Digital Banking Experience Advocate

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a customer service-oriented individual to assist with general enquiries and guide customers toward digital banking solutions. The role emphasizes proactive engagement to enhance the customer journey in a busy branch environment.

The ideal candidate will stay informed on the latest banking products and services to offer appropriate alternatives and ensure a smooth customer experience.

Qualifications

• Effective customer-facing communication and service mindset.
• Ability to understand banking needs and guide customers.
• Willingness to stand for long hours and work 5.5 days.

Responsibilities

• Assist in customers’ general enquiries.
• Refer customers to adopt digital platforms and cashless options.
• Be familiar with banking products to suggest alternatives.

Skills

Customer service

Communication skills

Sales awareness

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a customer service-oriented individual to assist with general enquiries and guide customers toward digital banking solutions. The role emphasizes proactive engagement to enhance the customer journey in a busy branch environment.

The ideal candidate will stay informed on the latest banking products and services to offer appropriate alternatives and ensure a smooth customer experience.