Customer Service Officer (Banking)

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

HELIUS TECHNOLOGIES PTE. LTD. is seeking a Customer Service Officer in Singapore to support banking customers.

You will work at either Jurong or Changi, with training at Changi, and afternoon shifts including one weekday and one weekend off. The role focuses on delivering quality service, handling customer requests, and guiding customers to digital banking solutions. Joining the team involves achieving KPIs, maintaining accuracy, and promoting bank products.

Qualifications

• Good computer literacy and ability to use common applications.
• Experience in customer-facing roles (front or backend) is preferred.

Responsibilities

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers.
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Skills

Computer literacy

Customer-facing exp

Job description

Position: Customer Service Officer (Banking Sector)

Location: Jurong or Changi depending on preferred location and proximity from residence

Training: First 2 months of training will be conducted at Changi Location.

Work Timings: Afternoon Shifts: 1pm to 10 pm / 2 pm to 11 pm / 3 pm to 12 pm (1 weekday off and 1 weekend off)

Job Requirements:

• Comfortable with using computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.