Customer Service Officer (Banking)

Helius Technologies Pte Ltd; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

Helius Technologies Pte Ltd is hiring a Customer Service Officer (Banking) in Singapore to achieve KPI targets while maintaining excellent service quality. The role involves handling customer requests with accuracy and supporting cross-selling of banking products.

Initial training will be conducted at the Changi location, with subsequent shifts in the Jurong or Changi areas based on proximity. You will promote digital banking adoption and uphold professional standards in customer interactions

Qualifications

• 1 year of customer service experience in banking or 5 years in non-banking sectors.
• Fresh diploma or bachelor’s degree graduates welcome to apply.
• Comfortable with using computer applications and tools.
• Background in customer-facing roles preferred.

Responsibilities

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank’s products and services through cross-selling.
• Assist customers in transitioning to the Bank’s digital platform based on their preferences.
• Uphold professional standards when interacting with customers.
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.

Skills

Customer service

Computer literacy

Communication

Education

Diploma/Bachelor degree

Job description

Customer Service Officer (Banking)

Customer Service Officer in the Banking Sector. The role involves achieving set Customer Center targets (KPIs) while upholding service quality, ensuring accuracy and compliance for customer requests, and promoting the Bank's products and services through cross-selling.

Location:

Jurong or Changi depending on preferred location and proximity from residence

Training

First 2 months of onjob training will be conducted at Changi Location.

Work Timings: Afternoon Shifts:

1pm to 10 pm/2 pm to 11 pm/3 pm to 12 am ( 1 weekday off and 1 weekend off )

Job Requirement:

• 1 year of Customer service experience in Banking Sector or 5 years of Customer service experience in Non-Banking Sector is required.
• Fresh Diploma or Bachelor Degree graduates are welcome to apply.
• Comfortable with using computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred

Key responsibilities

• Achieve set Customer Center targets (KPIs) while upholding service quality
• Ensure accuracy and compliance for customer requests
• Promote the Bank's products and services through cross-selling
• Assist customers in transitioning to the Bank's digital platform based on their preferences
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed
• Assist Operations in managing customer requests and transactional follow-ups