Bank Customer Service Call Centre ( Up $4k)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

ADECCO PERSONNEL PTE LTD seeks an experienced Call Centre Associate to join their team in Singapore on a 12-month contract. You will aim to consistently meet KPIs while delivering high-quality service and ensuring accuracy for all customer requests.

The role involves cross-selling bank products, adhering to professional standards, and being flexible with shifts as business needs arise. Open to candidates with prior call centre experience and a customer-focused mindset; tech savvy and capable of

Qualifications

• Customer service experience (frontend or backend)
• Prior call centre experience is an advantage
• Tech savvy with ability to multitask under pressure
• Disciplined, mature and able to work independently
• Service-oriented with a customer-focused mindset

Responsibilities

• Meet KPIs consistently without compromising service quality
• Ensure accuracy and compliance for all customer requests
• Cross-sell the Bank's products and services
• Adhere to professional standards of behavior and conduct with customers and colleagues
• Be flexible with work deployment when business needs arise

Skills

Prior call centre experience

Tech savvy

Disciplined and mature

Customer-focused

Job description

The Opportunity

• This is an exciting opportunity for an experienced Call Centre Associate to join their team
• This will start off as a 1 year contract

The Job

• Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• Ensure accuracy and compliant for all customers' requests
• Successfully cross-buy the Bank's products and services
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise

The Talent

• Open to rotational shifts (afternoon to night) - 5 days work week
• Disciplined, mature and able to multi-task independently under pressure.
• Service-oriented with strong interest in developing a customer-focused career.
• Pleasant personality and able to work effectively in a team.
• Prior customer service experience (either frontend or backend)
• Prior call centre experience is an advantage
• Tech savvy