Banking Call Center (Office Hours)

PARADIGM RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive remuneration

Structured training

Career development opportunities

Job summary

PARADIGM RECRUITMENT PTE. LTD. is seeking a Senior Executive to be the key contact for commercial banking clients, handling inbound inquiries with a customer-focused approach.

The role requires delivering accurate, timely solutions and collaborating with internal teams to resolve complex queries. Ideal candidates have a diploma/degree and experience in customer service or contact centres, preferably within banking or financial services.

Qualifications

• Diploma/Degree with relevant customer service or contact centre experience.
• Strong communication and interpersonal skills.
• Able to manage multiple enquiries in a fast-paced contact centre environment.

Responsibilities

• Handle inbound calls and enquiries relating to commercial banking products, accounts and transactions.
• Understand client needs and provide accurate, timely and professional solutions.
• Resolve complex enquiries by working closely with relevant internal teams.
• Maintain service quality and comply with the bank’s policies, procedures and regulatory requirements.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Multitasking

Education

Diploma/Degree

Job description

Senior Executive, Commercial Banking Contact Centre

Join a leading bank and be the key point of contact for our commercial banking clients.

We are seeking a customer-focused and service-oriented professional to handle inbound enquiries from corporate and SME clients.

Key Responsibilities

• Handle inbound calls and enquiries relating to commercial banking products, accounts and transactions.
• Understand client needs and provide accurate, timely and professional solutions.
• Resolve complex enquiries by working closely with relevant internal teams.
• Maintain service quality and comply with the bank’s policies, procedures and regulatory requirements.

Requirements

• Diploma/Degree with relevant customer service or contact centre experience, preferably in banking or financial services.
• Strong communication, interpersonal and problem-solving skills.
• Able to manage multiple enquiries effectively in a fast-paced contact centre environment.
• Commercial/SME banking experience will be an advantage.

What We Offer

• Competitive remuneration and benefits
• Structured training and career development opportunities
• Opportunity to build expertise in commercial banking client servicing