Customer Service (Contact Centre) | Bank | Contract up to $3800

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd in Singapore is recruiting for a Customer Service role focused on delivering one-stop support across all communication channels and cross-selling the bank's products and services.

The role requires a Diploma or Degree, excellent customer service and professional communication, and a willingness to work staggered shifts including weekends and public holidays. Candidates with no experience are welcome to apply.

Qualifications

• Minimum diploma or degree.
• Excellent customer service and professional communication.
• Candidates with no experience are welcome to apply.
• Willing to work staggered shifts including weekends and public holidays.

Responsibilities

• Consistently meet the Customer Centre targets (KPIs) without compromising quality of service.
• Ensure accuracy and compliance for all customers' requests.
• Cross-sell the Bank's products and services when opportunities arise.
• Adhere to professional standards of behaviour and conduct with customers and CSOs.
• Be flexible in work deployment as needed by the business.
• Support and protect the company brand by engaging positively in social media and ensuring message consistency across platforms.

Skills

Customer service

Communication skills

Education

Diploma or Degree

Job description

Role Overview

To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.

Key Accountabilities & Responsibilities

• To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy and compliance for all customers' requests
• To successfully cross-sell the Bank's products and services
• To adhere to professional standards of behaviour & conduct when dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Job requirement

• Min Diploma or Degree in any field
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply
• Able to commit to Staggered Shift Schedule (with shift allowance)
• Shift pattern (inclusive of weekend and public holidays):
  AM shift - 8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm
  PM shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
  1 weekday off, 1 weekend off