Bank Customer Experience & Relationship Specialist

Goldhill Services Pte Ltd; Singapore; On-site; SGD 24,000 - 42,000; Full time

Benefits offered by this job

Basic salary + bonuses

Training and career development

Growth opportunities

Cell phone reimbursement

Professional development

Promotion to permanent employee

Job summary

Goldhill Services Pte Ltd is seeking a Customer Service Executive to support our growing bank agency team in Singapore. You will handle inquiries across phone, WhatsApp, email, and in-person meetings, build client relationships, and assist with banking product inquiries.

The role emphasizes strong communication, organization, and teamwork, with opportunities for training, development, and progression within the financial services industry.

Qualifications

• Excellent communication and interpersonal skills.
• Proven customer service experience (3 years preferred).
• Strong organizational and time-management abilities.
• Positive attitude and eagerness to learn.
• Proficiency with Microsoft Office, Excel, and mobile apps.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, and face-to-face meetings.
• Build and maintain strong client relationships.
• Assist customers with banking and financial product inquiries.
• Follow up on leads and appointments.
• Maintain accurate customer records and documentation.
• Support sales and operations with administrative duties.
• Deliver professional and prompt customer service at all times.

Skills

Communication

Customer service

Organization

Time management

Teamwork

Self-motivation

MS Office

Excel

Mobile apps

Tools

Microsoft Office

Excel

Mobile apps

Job description

Goldhill Services Pte Ltd is seeking a Customer Service Executive to support our growing bank agency team in Singapore. You will handle inquiries across phone, WhatsApp, email, and in-person meetings, build client relationships, and assist with banking product inquiries.

The role emphasizes strong communication, organization, and teamwork, with opportunities for training, development, and progression within the financial services industry.