Customer Service Executive

Goldhill Services Pte Ltd; Singapore; On-site; SGD 24,000 - 42,000; Full time

Benefits offered by this job

Basic salary + bonuses

Training and career development

Growth opportunities

Cell phone reimbursement

Professional development

Promotion to permanent employee

Job summary

Goldhill Services Pte Ltd is seeking a Customer Service Executive to support our growing bank agency team in Singapore. You will handle inquiries across phone, WhatsApp, email, and in-person meetings, build client relationships, and assist with banking product inquiries.

The role emphasizes strong communication, organization, and teamwork, with opportunities for training, development, and progression within the financial services industry.

Qualifications

• Excellent communication and interpersonal skills.
• Proven customer service experience (3 years preferred).
• Strong organizational and time-management abilities.
• Positive attitude and eagerness to learn.
• Proficiency with Microsoft Office, Excel, and mobile apps.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, and face-to-face meetings.
• Build and maintain strong client relationships.
• Assist customers with banking and financial product inquiries.
• Follow up on leads and appointments.
• Maintain accurate customer records and documentation.
• Support sales and operations with administrative duties.
• Deliver professional and prompt customer service at all times.

Skills

Communication

Customer service

Organization

Time management

Teamwork

Self-motivation

MS Office

Excel

Mobile apps

Tools

Microsoft Office

Excel

Mobile apps

Job description

About the role

We are looking for a motivated and customer-focused Customer Service Executive to join our growing bank agency team in Singapore.

Key responsibilities

• Handle customer enquiries via phone, WhatsApp, email, and face-to-face meetings
• Build and maintain strong client relationships
• Assist customers with some banking and financial product enquiries
• Follow up on leads and appointments
• Maintain accurate customer records and documentation
• Support the sales and operations team with administrative duties
• Deliver professional and prompt customer service at all times

About you

• Good communication and interpersonal skills
• Strong customer service experience
• Great organization and time management
• Positive attitude and willingness to learn
• Comfortable using Microsoft Office, Excel and mobile apps
• Able to work independently and as part of a team
• Customer service: 3 years (Preferred)

Benefits

• Basic salary + performance bonuses + AWS
• Training and career development opportunities
• High growth opportunities within the financial services industry
• Cell phone reimbursement
• Professional development
• Promotion to permanent employee