Backend Customer Support Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore seeks a detail-oriented Customer Service Specialist to support backend customer-service operations. You will manage inquiries via email, live chat and ticketing platforms and coordinate with internal teams to ensure timely resolutions.

Responsibilities include investigating account and transaction issues, maintaining case records, and meeting performance standards. Fresh graduates are welcome to apply.

Qualifications

• N-Level or equivalent qualification.
• Experience in customer service or backend support is advantageous.
• Strong written and verbal communication skills.
• Ability to handle multiple cases simultaneously.
• Comfortable using customer-service platforms and MS Office.
• Fresh graduates welcome to apply.

Responsibilities

• Handle customer enquiries and service requests via email, live chat and tickets.
• Investigate account, booking, payment, promo, refund and platform issues.
• Provide clear updates to customers throughout resolution.
• Coordinate with Operations, Finance and Tech to resolve escalated cases.
• Escalate technical, payment, fraud or safety matters when needed.
• Maintain complete case records and follow-up actions.
• Meet response-time, productivity and quality standards.
• Identify recurring issues and suggest process improvements.
• Maintain response templates and internal knowledge resources.
• Perform other customer-service and operational duties.

Skills

Communication skills

Customer service

Attention to detail

Case management

Multi-tasking

MS Office

Education

N-Level/O-Level/NITEC/Diploma or equivalent

Tools

Email/Live chat/Ticketing platforms

Internal systems

Job description

REVUP PROSERVICES PTE. LTD. in Singapore seeks a detail-oriented Customer Service Specialist to support backend customer-service operations. You will manage inquiries via email, live chat and ticketing platforms and coordinate with internal teams to ensure timely resolutions.

Responsibilities include investigating account and transaction issues, maintaining case records, and meeting performance standards. Fresh graduates are welcome to apply.