Backend Customer Support Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a detail-oriented Customer Service Executive to support backend operations. You will handle enquiries via email, live chat and ticketing platforms, investigate issues and coordinate with internal teams to reach timely resolutions.

The role requires strong written and verbal communication, attention to detail, and the ability to manage multiple cases. Fresh graduates with problem-solving abilities are welcome to apply.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and ability to manage multiple cases simultaneously.
• Fresh graduates with strong communication and problem-solving abilities are welcome to apply.
• Familiarity with customer-service platforms and internal systems.
• Proactive in coordinating with different stakeholders to resolve issues.

Responsibilities

• Handle customer enquiries, complaints and service requests via email, live chat and ticketing platforms.
• Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.
• Provide clear and timely updates to customers throughout the resolution process.
• Coordinate with Operations, Finance, Technology and other internal teams to resolve complex cases.
• Escalate technical, payment, fraud or safety-related matters according to procedures.
• Maintain complete and accurate case records, supporting documents and follow-up actions.
• Meet response-time, productivity, service-level and quality standards.
• Identify recurring service issues and provide feedback to improve processes.
• Maintain response templates, SOPs and internal knowledge resources.

Skills

Communication skills

Attention to detail

Multi-tasking

Customer-oriented

Problem-solving

Education

N-Level / O-Level / NITEC / Diploma

Tools

Microsoft Office

Job description

REVUP PROSERVICES PTE. LTD. is seeking a detail-oriented Customer Service Executive to support backend operations. You will handle enquiries via email, live chat and ticketing platforms, investigate issues and coordinate with internal teams to reach timely resolutions.

The role requires strong written and verbal communication, attention to detail, and the ability to manage multiple cases. Fresh graduates with problem-solving abilities are welcome to apply.