Customer Support Specialist — Fast-Paced Help Desk (Bishan)

REVUP PROSERVICES PTE. LTD.; Singapore; Sur place; SGD 27 000 - 33 000; Plein temps

Résumé du poste

REVUP PROSERVICES PTE. LTD. is seeking a customer service professional to handle inquiries via phone, email, and live chat at our Bishan base.

You will assist customers with bookings, payments, accounts, and service-related concerns, escalate when needed, and maintain accurate case records to ensure service standards.

This role requires good communication, a customer-focused mindset, and the ability to work in a fast-paced environment while handling multiple tasks.

Qualifications

• Prior experience in customer service is advantageous.
• Good communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Able to work in a fast-paced environment and handle multiple tasks.

Responsabilités

• Handle customer enquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with booking issues, payment enquiries, account matters, and service-related concerns.
• Resolve customer complaints effectively while maintaining high customer satisfaction.
• Escalate complex issues to relevant departments and follow up until resolution.
• Maintain accurate records of customer interactions and case updates.
• Support daily customer service operations and ensure service standards are met.

Connaissances

Customer Service

Communication

Problem Solving

Multitasking

Description du poste

REVUP PROSERVICES PTE. LTD. is seeking a customer service professional to handle inquiries via phone, email, and live chat at our Bishan base.

You will assist customers with bookings, payments, accounts, and service-related concerns, escalate when needed, and maintain accurate case records to ensure service standards.

This role requires good communication, a customer-focused mindset, and the ability to work in a fast-paced environment while handling multiple tasks.