Bishan-Based Customer Service Specialist (Mon-Fri+Weekend)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 18,000 - 30,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Bishan, Singapore, is seeking a customer service representative. You will handle inquiries via phone, email and live chat, assist customers with bookings, payments and account matters, and resolve issues to maintain high satisfaction.

You will document interactions, escalate complex cases to the appropriate departments, follow up until resolution, and support daily service operations in a fast-paced environment.

Qualifications

• Prior experience in customer service, call centre, or front-line support will be an advantage.
• Good communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Able to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle customer enquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with booking issues, payment enquiries, account matters, and service-related concerns.
• Resolve customer complaints effectively while maintaining high customer satisfaction.
• Escalate complex issues to relevant departments and follow up until resolution.
• Maintain accurate records of customer interactions and case updates.
• Support daily customer service operations and ensure service standards are met.

Job description

REVUP PROSERVICES PTE. LTD. in Bishan, Singapore, is seeking a customer service representative. You will handle inquiries via phone, email and live chat, assist customers with bookings, payments and account matters, and resolve issues to maintain high satisfaction.

You will document interactions, escalate complex cases to the appropriate departments, follow up until resolution, and support daily service operations in a fast-paced environment.