Customer Service & Call Centre Specialist (Bishan)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Bishan, Singapore, is seeking a customer service representative to handle inquiries via phone, email, and live chat, delivering timely and professional support.

The role involves assisting customers with bookings, payments, accounts and service-related concerns, resolving complaints, and escalating complex issues as needed while maintaining high customer satisfaction. Applicants with prior call center or front-line experience, strong communication, and the ability

Qualifications

• Experience in customer service or call centre preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone, email, and live chat.
• Assist customers with booking issues, payments, accounts, and service concerns.
• Resolve complaints effectively to maintain satisfaction.
• Escalate complex issues and follow up until resolution.
• Maintain accurate records of interactions and case updates.
• Support daily customer service operations and ensure service standards.

Skills

Communication skills

Interpersonal skills

Problem solving

Customer service experience

Job description

REVUP PROSERVICES PTE. LTD. in Bishan, Singapore, is seeking a customer service representative to handle inquiries via phone, email, and live chat, delivering timely and professional support.

The role involves assisting customers with bookings, payments, accounts and service-related concerns, resolving complaints, and escalating complex issues as needed while maintaining high customer satisfaction. Applicants with prior call center or front-line experience, strong communication, and the ability