Backend Support & Customer Experience Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a Customer Service Executive to support backend operations and service inquiries across digital channels. You will investigate account and transaction issues and coordinate with internal teams to ensure timely, accurate resolutions.

The role emphasizes clear communication, meticulous case management, and the ability to handle multiple cases while maintaining high service standards in a dynamic mobility technology environment.

Qualifications

• Strong written and verbal communication skills are required.
• Detail-oriented with the ability to manage multiple cases simultaneously.
• Patient and service-oriented approach to handling inquiries and complaints.
• Familiarity with customer-service platforms and internal systems is preferred.
• Fresh graduates with strong communication and problem-solving abilities are welcome to apply.

Responsibilities

• Handle customer enquiries, complaints and service requests via email, live chat, and ticketing platforms.
• Investigate issues related to accounts, bookings, payments, promotions, refunds, and platform operations.
• Provide timely updates to customers throughout the resolution process.
• Coordinate with Operations, Finance, Technology and other teams for complex or escalated cases.
• Escalate technical, payment, fraud or safety-related matters per procedures.
• Maintain complete case records and follow-up actions.
• Meet response-time, productivity, SLA and quality standards.
• Identify recurring issues and contribute to process improvements.
• Maintain response templates, SOPs and internal knowledge resources.
• Perform other customer-service and operational duties as assigned.

Skills

Communication skills

Attention to detail

Patient and service-oriented

Multitasking

Team collaboration

Education

N-Level / O-Level / NITEC / Diploma or equivalent

Tools

Microsoft Office

Job description

REVUP PROSERVICES PTE. LTD. is seeking a Customer Service Executive to support backend operations and service inquiries across digital channels. You will investigate account and transaction issues and coordinate with internal teams to ensure timely, accurate resolutions.

The role emphasizes clear communication, meticulous case management, and the ability to handle multiple cases while maintaining high service standards in a dynamic mobility technology environment.