Customer Support & Backend Operations Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is seeking a detail-oriented Customer Service Executive to support backend operations, handle enquiries via email, live chat, and tickets, and coordinate with internal teams to ensure timely resolutions.

You will investigate account, booking, payment, promotional, refund and platform-related issues, provide clear updates and maintain comprehensive case records. Fresh graduates are welcome to apply; strong communication and problem-solving abilities are

Qualifications

• N-Level, O-Level or diploma qualification or equivalent.
• Experience in customer service, backend support, operations or case management is advantageous.
• Strong written and verbal communication skills.
• Patient and service-oriented with ability to handle complaints professionally.
• Strong attention to detail and ability to manage multiple cases.
• Comfortable using customer-service platforms, internal systems and Microsoft Office.
• Fresh graduates with strong communication and problem-solving abilities are welcome to apply.

Responsibilities

• Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.
• Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.
• Provide clear and timely updates to customers throughout the resolution process.
• Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.
• Escalate technical, payment, fraud or safety-related matters according to procedures.
• Maintain complete and accurate case records, supporting documents and follow-up actions.
• Meet response-time, productivity, service-level and quality standards.
• Identify recurring service issues and provide feedback to support process improvements.
• Maintain response templates, standard operating procedures and internal knowledge resources.
• Perform other customer-service and operational duties as assigned.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Multi-tasking

Problem solving

Team coordination

Microsoft Office

CRM platforms

Education

N-Level / O-Level / NITEC / Diploma

Tools

CRM platforms

Microsoft Office

Job description

REVUP PROSERVICES PTE. LTD. in Singapore is seeking a detail-oriented Customer Service Executive to support backend operations, handle enquiries via email, live chat, and tickets, and coordinate with internal teams to ensure timely resolutions.

You will investigate account, booking, payment, promotional, refund and platform-related issues, provide clear updates and maintain comprehensive case records. Fresh graduates are welcome to apply; strong communication and problem-solving abilities are