B2B Customer Service Executive — Order & Fulfillment Lead

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Job summary

Adecco is partnering with a global leader in electronics to recruit a Customer Service Executive for their Singapore team. The role covers regional support across order management, customer service, fulfilment coordination, and quotation management within a structured multinational environment.

Responsibilities include handling customer enquiries, processing quotations and orders, coordinating delivery, managing billing documents, and supporting contract administration.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in B2B order processing or customer operations is advantageous.

Responsibilities

• Manage customer enquiries, quotations (RFQ), order processing, and billing documentation
• Coordinate order fulfilment activities and ensure timely delivery to customers
• Handle customer complaints, delivery issues, returns (RMA), and service-related enquiries
• Support contract administration and customer documentation requirements
• Coordinate samples, catalogues, and marketing material fulfilment
• Prepare service performance and complaint reports
• Liaise with internal stakeholders to ensure smooth execution of customer orders
• Participate in inventory stock takes and perform other ad-hoc duties as assigned

Skills

Communication

Customer Service

Multi-tasking

Organizational skills

Education

Diploma in Business Administration

Job description

Adecco is partnering with a global leader in electronics to recruit a Customer Service Executive for their Singapore team. The role covers regional support across order management, customer service, fulfilment coordination, and quotation management within a structured multinational environment.

Responsibilities include handling customer enquiries, processing quotations and orders, coordinating delivery, managing billing documents, and supporting contract administration.