Customer Service Executive (Electronic)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Job summary

Adecco is partnering with a global leader in electronics to recruit a Customer Service Executive for their Singapore team. The role covers regional support across order management, customer service, fulfilment coordination, and quotation management within a structured multinational environment.

Responsibilities include handling customer enquiries, processing quotations and orders, coordinating delivery, managing billing documents, and supporting contract administration.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in B2B order processing or customer operations is advantageous.

Responsibilities

• Manage customer enquiries, quotations (RFQ), order processing, and billing documentation
• Coordinate order fulfilment activities and ensure timely delivery to customers
• Handle customer complaints, delivery issues, returns (RMA), and service-related enquiries
• Support contract administration and customer documentation requirements
• Coordinate samples, catalogues, and marketing material fulfilment
• Prepare service performance and complaint reports
• Liaise with internal stakeholders to ensure smooth execution of customer orders
• Participate in inventory stock takes and perform other ad-hoc duties as assigned

Skills

Communication

Customer Service

Multi-tasking

Organizational skills

Education

Diploma in Business Administration

Job description

The Opportunity:

Adecco is partnering with a global leader in electronic manufacturer, and we are looking for a Customer Service Executive to join their Singapore team.

This role offers the opportunity to support regional customers across order management, customer service, fulfilment coordination, and quotation management within a structured multinational environment.

Employment Type: Permanent, Full-Time

Location: East Region

Working Hours: Monday - Friday, 8.30am to 5.30pm / 9am to 6pm

Salary Package: Up to $4,000 + AWS + Variable Bonus

The Job:

• Manage customer enquiries, quotations (RFQ), order processing, and billing documentation
• Coordinate order fulfilment activities and ensure timely delivery to customers
• Handle customer complaints, delivery issues, returns (RMA), and service-related enquiries
• Support contract administration and customer documentation requirements
• Coordinate samples, catalogues, and marketing material fulfilment
• Prepare service performance and complaint reports
• Liaise with internal stakeholders to ensure smooth execution of customer orders
• Participate in inventory stock takes and perform other ad-hoc duties as assigned

The Talent:

• Diploma in Business Administration or related disciplines
• Minimum 2 years of experience in customer service, sales support, order processing, or customer operations
• Experience supporting customers within a B2B environment will be advantageous
• Exposure to planning, fulfilment, inventory, or operational coordination would be beneficial
• Strong communication and customer service skills
• Able to manage multiple priorities and work effectively in a fast-paced environment
• Independent, proactive, and detail-oriented
• Strong time management and organisational skills