Automotive Service Advisor – Customer Care & Aftersales

Harmony New Energy Auto Service (Singapore) Pte. Ltd.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Variable Bonus

14 Days Annual Leaves

Medical & hospitalization benefit

Work-related incentives

Sponsorship for courses

Job summary

Harmony New Energy Auto Service (Singapore) Pte. Ltd. in Singapore is seeking a Service Advisor for BYD/Denza to bridge customers and workshop teams, provide quotations, and ensure a smooth aftersales experience.

You will handle vehicle work scopes, explain invoices, and support customers while maintaining service standards and a positive, people-focused approach. This role requires a Nitec or Technical Diploma in automotive engineering and a Class 3/3A license, with 3–5 years of automotive

Qualifications

• Min Nitec in Automotive Engineering or technical diploma required.
• 3–5 years automotive experience preferred.
• Valid Class 3 or 3A driving license is preferred.
• Computer literate and confident with basic software/tools.
• Customer-focused and able to meet people with a friendly attitude.

Responsibilities

• Attend to customers vehicles to determine work scope and provide quotations.
• Manage customer expectations and coordinate with service providers.
• Work with workshop to deliver aftersales services efficiently.
• Check invoices for accuracy and explain items to customers.
• Spot unusual vehicle trends and raise queries to the Technical Team.
• Test drive with customers if needed.
• Perform other tasks as assigned by Service/After Sales Manager.

Skills

Customer service

Communication skills

Computer literacy

Driving license 3/3A

Automotive industry experience

Education

Nitec in Automotive Engineering

Technical Diploma

Job description

Harmony New Energy Auto Service (Singapore) Pte. Ltd. in Singapore is seeking a Service Advisor for BYD/Denza to bridge customers and workshop teams, provide quotations, and ensure a smooth aftersales experience.

You will handle vehicle work scopes, explain invoices, and support customers while maintaining service standards and a positive, people-focused approach. This role requires a Nitec or Technical Diploma in automotive engineering and a Class 3/3A license, with 3–5 years of automotive