Automotive Service Advisor – BYD EV

MOTOR-EAST PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

MOTOR-EAST PTE LTD is seeking a diligent service advisor in Singapore to bridge customers and the workshop. You will translate customer needs into actionable repair orders and quotations, and guide maintenance decisions.

Coordinate with the workshop to meet timelines, answer inquiries, and ensure customer satisfaction throughout the service journey.

Qualifications

• Serve as main contact between customers and the workshop for quick responses and smooth service.
• Advise customers on vehicle maintenance and repair needs.
• Attend to customers' requests for service bookings, inquiries, and complaints.
• Coordinate with the workshop to fix pending jobs and keep customers updated.

Responsibilities

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.
• Advise customers on vehicle maintenance and repair needs.
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly.
• Arrange test drives with customers to identify any additional issues, if needed.
• Communicate with customers to establish service or repair needs and translate these into comprehensive quotations.
• Accurately record customer concerns on the job card.
• Provide service quotes and estimated time for completion.
• Address customer concerns, doubts and queries professionally.
• Coordinate with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.

Job description

Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.

• Advise customers on vehicle maintenance and repair needs.

• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly

• Arrange test drives with customers to identify any additional issues, if needed.

• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement.

• Enhance customers satisfaction by ensuringthevehicleisrepaired accordingtocustomers requirement

• Accurately record customer concerns on the job card.

• Provide service quotes and estimated time for completion.

• Address customer’s concerns, doubts & queries professionally

• Recommend best practices like service intervals and warranties.

• Coordinate with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles

• Inspect repaired vehicles before handing them back to customers.

• Coordinate with other departments to fix any issues after repairs.

• Manage vehicle check-in and check-out processes.

• Follow up with customers to ensure satisfaction with the service.

• Handle documentation for cost estimates, repair quotes, and vehicle history.

• Complete admin tasks, billing, and close job cards on time.

• Follow up on any outstanding payments.