Customer Service Advisor

JACK CARS ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

BYD By JC Pte Ltd invites an experienced EV Vehicle Service Advisor to join our Teban Gardens West facility in Singapore. You will provide knowledgeable, friendly assistance to customers about EV maintenance, repairs, and services, and work with the service team to ensure quality outcomes.

You will explain repair recommendations, costs and timelines, maintain complete service histories, stay current with EV technologies and regulations, and help uphold a reputation for exceptional EV service and

Qualifications

• Provide knowledgeable and friendly assistance to customers, answering questions about EV vehicle maintenance, repairs, and services
• Diagnose and troubleshoot EV-specific issues, and coordinate with the service team to ensure timely and high-quality repairs
• Liaise with customers to explain repair recommendations, estimated costs and timelines, and obtain their approval
• Maintain accurate records of all customer interactions, vehicle service histories, and completed work
• Stay up-to-date with the latest EV technologies, industry regulations, and best practices to provide customers with the most current information
• Foster a positive customer experience and promote the company's reputation for excellence in EV service and support

Responsibilities

• Provide knowledgeable assistance to customers on EV maintenance, repairs, and services.
• Diagnose EV issues and coordinate repairs with the service team.
• Explain recommendations, costs, and timelines to customers for approval.
• Maintain accurate service records and vehicle histories.
• Keep up-to-date with EV tech and regulations to inform customers.
• Uphold a positive customer experience and company reputation.

Job description

We are seeking an experienced EV Vehicle Service Advisor to join our team at BYD By JC Pte Ltd. As an EV Vehicle Service Advisor, you will play a crucial role in providing exceptional customer service and technical support for our growing electric vehicle customer base. This is a full-time role based in our Teban Gardens West Region facility.

What you'll be doing

• Provide knowledgeable and friendly assistance to customers, answering questions about EV vehicle maintenance, repairs, and services

• Diagnose and troubleshoot EV-specific issues, and coordinate with the service team to ensure timely and high-quality repairs

• Liaise with customers to explain repair recommendations, estimated costs and timelines, and obtain their approval

• Maintain accurate records of all customer interactions, vehicle service histories, and completed work

• Stay up-to-date with the latest EV technologies, industry regulations, and best practices to provide customers with the most current information

• Foster a positive customer experience and promote the company's reputation for excellence in EV service and support