EV Service Advisor — Customer Care & Diagnostics

Jack Cars Enterprise Pte Ltd; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

BYD By JC Pte Ltd is seeking an experienced EV Vehicle Service Advisor based at Teban Gardens West Region facility in Singapore. You will deliver exceptional customer service and technical support for our growing EV customer base.

In this full-time role, you will diagnose EV issues, coordinate with the service team for timely repairs, and explain estimates and timelines to customers while maintaining accurate service records.

Qualifications

• Minimum 1 year experience as an EV service advisor or similar automotive role.
• Extensive knowledge of EV systems and diagnostics.
• Strong communication and ability to explain technical information to customers.
• Excellent problem-solving and critical thinking skills.
• Proficiency with service management software and diagnostic tools.
• Valid driver's license and ability to operate EV/hybrid vehicles.

Responsibilities

• Provide knowledgeable and friendly assistance to customers about EV maintenance, repairs, and services.
• Diagnose and troubleshoot EV-specific issues and coordinate with service team for timely repairs.
• Explain repair recommendations, estimated costs and timelines, and obtain customer approval.
• Maintain accurate records of customer interactions, vehicle service histories, and completed work.
• Stay up-to-date with the latest EV technologies, industry regulations, and best practices.
• Foster a positive customer experience and promote the company's reputation for excellence in EV service and support.

Skills

EV systems knowledge

Strong communication

Problem solving

Service management software

Diagnostic tools

Valid driver's license

Tools

Service management software

Diagnostic tools

Job description

BYD By JC Pte Ltd is seeking an experienced EV Vehicle Service Advisor based at Teban Gardens West Region facility in Singapore. You will deliver exceptional customer service and technical support for our growing EV customer base.

In this full-time role, you will diagnose EV issues, coordinate with the service team for timely repairs, and explain estimates and timelines to customers while maintaining accurate service records.