Automation Engineer - Ansible & ITSM Orchestration

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore seeks an experienced professional in IT service management. The role involves designing and implementing Jira ITSM forms, developing workflows, and supporting platform maintenance. Candidates should hold a degree in computer science or related discipline and possess an ITIL v3/v4 certification. Strong communication skills and familiarity with Windows Server, RHEL, and scripting languages are required. This position supports career growth in a collaborative environment.

Qualifications

• Open to feedback and commit to continuous learning.
• Experience in cross-functional teams is advantageous.
• Familiarity with AWS Cloud is a plus.

Responsibilities

• Design, configure, and implement Jira ITSM forms.
• Develop and maintain custom workflows and business rules.
• Implement ITIL-aligned processes.
• Collaborate with stakeholders for technical designs.
• Develop Ansible playbook for infrastructure automation.
• Build REST API integrations.
• Support platform upgrades and patch management.

Skills

Basic knowledge of Windows Server

Experience with Red Hat Enterprise Linux (RHEL)

Familiarity with Python

Familiarity with PowerShell

Familiarity with Bash

Understanding of Agile methodologies

Strong written communication

Strong verbal communication

Analytical problem-solving skills

Education

Diploma/Degree in computer science or related IT discipline

ITIL v3/v4 certification

Job description

A leading recruitment agency in Singapore seeks an experienced professional in IT service management. The role involves designing and implementing Jira ITSM forms, developing workflows, and supporting platform maintenance. Candidates should hold a degree in computer science or related discipline and possess an ITIL v3/v4 certification. Strong communication skills and familiarity with Windows Server, RHEL, and scripting languages are required. This position supports career growth in a collaborative environment.