Associate EUC Engineer - Project Management (EUC)

Synapxe; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Synapxe in Singapore is seeking an IT/EUC specialist to deploy, configure, and support end user devices including desktops, laptops, clinical workstations, tablets, and peripherals, and to validate access to clinical systems such as EMR. The role requires hands-on on-site EUC support during UAT, go-live, and stabilization periods, with strong focus on asset management and policy compliance.

Responsibilities include network checks, on-site troubleshooting, and ensuring adherence to

Responsibilities

• Deploy, configure, and support end user devices (desktops, laptops, clinical workstations, tablets)
• Install and configure peripherals (printers, scanners, barcode readers, docking stations)
• Setup and validate access to clinical systems (e.g. EMR and other clinical applications)
• Perform network connectivity checks and basic LAN/Wi Fi troubleshooting
• Provide on site EUC support during UAT, go live, and post implementation stabilization phases
• Troubleshoot hardware and software issues and escal…
• Maintain accurate asset inventory, deployment records, and project documentation
• Ensure compliance with SingHealth / Synapxe IT standards, cybersecurity, and operational policies
• Lead and manage ITQ / RFP processes for non standard IT equipment required for the EUC project scope, in accordance with SingHealth / Synapxe procurement governance
• Define, validate, and document technical specifications and scope requirements in collaboration with clinical users, Applications, Infrastructure, and other stakeholders
• Coordinate closely with ALPS / Procurement to ensure appropriate sourcing strategy, tender compliance, and timely execution
• Conduct technical evaluation of vendor submissions and provide inputs for commercial evaluation where required
• Prepare and endorse Technical Evaluation Reports (TER) and support award recommendations
• Drive project funding approvals by preparing clear scope justifications, cost breakdowns, and supporting documentation for Project Approval and Award Approval
• Ensure alignment between approved project scope, budget, and procurement activities, minimising risks of variation orders (VOs)
• Provide clarifications and responses during procurement reviews, audits, and approval forums (e.g. ERPSC)

Job description

• Deploy, configure, and support end user devices (desktops, laptops, clinical workstations, tablets)
• Install and configure peripherals (printers, scanners, barcode readers, docking stations)
• Setup and validate access to clinical systems (e.g. EMR and other clinical applications)
• Perform network connectivity checks and basic LAN/Wi Fi troubleshooting
• Provide on site EUC support during UAT, go live, and post implementation stabilization phases
• Troubleshoot hardware and software issues and escal…
• Maintain accurate asset inventory, deployment records, and project documentation
• Ensure compliance with SingHealth / Synapxe IT standards, cybersecurity, and operational policies

Procurement & Project Funding Responsibilities

• Lead and manage ITQ / RFP processes for non standard IT equipment required for the EUC project scope, in accordance with SingHealth / Synapxe procurement governance
• Define, validate, and document technical specifications and scope requirements in collaboration with clinical users, Applications, Infrastructure, and other stakeholders
• Coordinate closely with ALPS / Procurement to ensure appropriate sourcing strategy, tender compliance, and timely execution
• Conduct technical evaluation of vendor submissions and provide inputs for commercial evaluation where required
• Prepare and endorse Technical Evaluation Reports (TER) and support award recommendations
• Drive project funding approvals by preparing clear scope justifications, cost breakdowns, and supporting documentation for Project Approval and Award Approval
• Ensure alignment between approved project scope, budget, and procurement activities, minimising risks of variation orders (VOs)
• Provide clarifications and responses during procurement reviews, audits, and approval forums (e.g. ERPSC)