Senior EUC Engineer (1 Year Contract Renewable)

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

MORGAN MCKINLEY PTE. LTD. in Singapore seeks an experienced EUC Engineer to provide advanced technical support, lead deployment of end user computing systems, and ensure security and reliability across environments.

You will troubleshoot complex issues, optimize system performance, and mentor junior EUC engineers while collaborating with cross-functional IT teams to enhance service delivery. Travel to client sites is expected as needed.

Qualifications

• Bachelor in Computer Engineering, Computer Science, or equivalent.
• 5+ years of EUC experience required.
• Experience handling end user equipment and large user bases.
• VIP support and vendor management experience.
• Strong leadership and communication skills; able to drive team performance.
• Experience mentoring juniors and collaborating with cross-functional IT teams.
• Good interpersonal skills to manage end users, stakeholders and vendors.
• Willingness to travel to different sites for support.
• Healthcare domain experience is a plus.

Responsibilities

• Provide expert-level technical support for hardware, software, and network issues.
• Respond to, document, and resolve complex service tickets in a timely manner.
• Assist users with advanced installations, configurations, and troubleshooting.
• Lead the deployment and integration of new hardware and software systems.
• Conduct acceptance testing and ensure compatibility with existing infrastructure.
• Perform regular system maintenance, updates, and backups.
• Monitor and optimize the performance of end user computing systems.
• Implement and enforce security measures and conduct regular audits.
• Develop and maintain disaster recovery plans and procedures.
• Diagnose and resolve complex technical issues, performing root cause analysis.
• Develop and implement preventive measures to reduce the occurrence of issues.
• Collaborate with other IT teams to address and resolve cross-functional problems.
• Mentor and provide technical guidance to junior EUC engineers.
• Foster a collaborative and innovative team environment.
• Assist in the development of support documentation and training materials.
• Work with cross-functional teams to understand and meet support requirements.
• Maintain detailed documentation of system configurations and support activities.
• Prepare and present reports on system performance, issues, and resolutions.

Skills

Leadership

Communication

Mentoring

Vendor management

VIP support

Team collaboration

Interpersonal skills

Travel readiness

Education

Bachelor's degree in Computer Engineering/Computer Science or equivalent

Job description

Job Overview

You will be deployed to our client who is a leading government technology agency driving digital transformation and innovation in the healthcare sector. The End User Computing (EUC) Engineer provides advanced technical support and leads the implementation and maintenance of end user computing systems. This role involves troubleshooting complex issues, optimizing system performance, and ensuring the security and reliability of end user environments.

Responsibilities

• Provide expert-level technical support for hardware, software, and network issues.
• Respond to, document, and resolve complex service tickets in a timely manner.
• Assist users with advanced installations, configurations, and troubleshooting.
• Lead the deployment and integration of new hardware and software systems.
• Conduct acceptance testing and ensure compatibility with existing infrastructure.
• Perform regular system maintenance, updates,and backups.
• Monitor and optimize the performance of end user computing systems.
• Implement and enforce security measures and conduct regular audits.
• Develop and maintain disaster recovery plans and procedures.
• Diagnose and resolve complex technical issues, performing root cause analysis.
• Develop and implement preventive measures to reduce the occurrence of issues.
• Collaborate with other IT teams to address and resolve cross-functional problems.
• Mentor and provide technical guidance to junior EUC engineers.
• Foster a collaborative and innovative team environment.
• Assist in the development of support documentation and training materials.
• Work with cross-functional teams to understandand meet support requirements.
• Maintain detailed documentation of system configurations and support activities.
• Prepare and present reports on system performance, issues, and resolutions.

Requirements

• Bachelor in Computer Engineering, Computer Science, or equivalent
• Possessed minimum 5+ years of relevant EUC experience
• Experience with handling end user equipments and large volume of users
• Experience in VIP support and vendor management
• Strong leadership and communication skills, with the ability to set realistic goals and develop effective plans to drive team performance and outcomes.
• Experience mentoring junior team members and collaborating with cross-functional IT teams to enhance service delivery.
• Good interpersonal skills to manage end users, stakeholders and vendor
• Able to travel to different sites for support as and when required
• Experience in healthcare domain environment will be a plus