EUC Engineer - Project Management (End User Computing)

Synapxe; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Synapxe is seeking an experienced IT professional to provide expert-level technical support for hardware, software, and network issues, and to lead deployment and maintenance of systems in Singapore.

The role includes monitoring performance, enforcing security, conducting root-cause analysis, mentoring junior engineers, and collaborating with cross-functional teams to deliver reliable, scalable IT services.

Responsibilities

• Provide expert-level technical support for hardware, software, and network issues.
• Lead deployment and integration of new hardware and software systems.
• Monitor and optimize end-user computing system performance and security.
• Diagnose and resolve complex technical issues with root-cause analysis.
• Mentor junior EUC engineers and develop training materials.
• Collaborate with cross-functional teams and document configurations.
• Prepare reports on system performance and issue resolutions.

Skills

Technical support

System deployment

Security auditing

Troubleshooting

Mentoring

Job description

Advanced Technical Support:

• Provide expert-level technical support for hardware, software, and network issues.


• Respond to, document, and resolve complex service tickets in a timely manner.


• Assist users with advanced installations, configurations, and troubleshooting.

System Implementation and Maintenance:

• Lead the deployment and integration of new hardware and software systems.


• Conduct acceptance testing and ensure compatibility with existing infrastructure.


• Perform regular system maintenance, updates, and backups.

Performance and Security Management:

• Monitor and optimize the performance of end user computing systems.


• Implement and enforce security measures and conduct regular audits.


• Develop and maintain disaster recovery plans and procedures.

Issue Resolution:

• Diagnose and resolve complex technical issues, performing root cause analysis.


• Develop and implement preventive measures to reduce the occurrence of issues.


• Collaborate with other IT teams to address and resolve cross-functional problems.

Team Leadership and Development:

• Mentor and provide technical guidance to junior EUC engineers.


• Foster a collaborative and innovative team environment.


• Assist in the development of support documentation and training materials.

Collaboration and Reporting:

• Work with cross-functional teams to understand and meet support requirements.


• Maintain detailed documentation of system configurations and support activities.


• Prepare and present reports on system performance, issues, and resolutions.

Stakeholder management and users engagement:

• Work with business partners to understand specific institutional environment.


• Engage users to gather feedback for service improvement


• Manage stakeholders with regular communications.