Senior End User Services Lead – IT Support & Deployments

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NTUC Health Co-operative Limited in Singapore is seeking a Senior Engineer, End User Services (EUS) to ensure smooth operation of endpoint devices, hardware and software across the organization. You will support end-user productivity and satisfaction and coordinate with internal teams and vendors.

You will lead the EUS service desk, act as SME, guide processes and ensure compliance, and be the primary contact for IT setup at new sites and EUS project management.

Qualifications

• 1–3 years leading Helpdesk team with 3–5 years Helpdesk work experience or relevant certification.
• Strong knowledge of Google Workspace, Microsoft Active Directory, File and Print Services, Networking.
• Strong understanding of computer hardware (Windows OS / Android / macOS / iOS).
• Evidenced problem-solving skills and comfort navigating ambiguity.
• Strong in tracking and following through issues to resolution and closure.
• Service orientation with strong communication skills.
• Good in vendor management and multitasking.
• Structured, meticulous and a team player.

Responsibilities

• Assist in managing the EUS service desk team (internal + vendor) to ensure service delivery met expectations.
• Act as a Subject Matter Expert (SME) for all EUS related matters.
• Provide guidance to the EUS team on defined processes and ensure compliance.
• Primary point of contact and in-charge for the IT setup for new sites.
• Manage EUS related projects.

Skills

Helpdesk leadership

Google Workspace

Active Directory

File and Print Services

Networking

Windows OS

Android

macOS

iOS

Problem solving

Vendor management

Communication

Teamwork

Education

Certification related to IT helpdesk

Job description

NTUC Health Co-operative Limited in Singapore is seeking a Senior Engineer, End User Services (EUS) to ensure smooth operation of endpoint devices, hardware and software across the organization. You will support end-user productivity and satisfaction and coordinate with internal teams and vendors.

You will lead the EUS service desk, act as SME, guide processes and ensure compliance, and be the primary contact for IT setup at new sites and EUS project management.