Senior Specialist, End User Services (EUS)

NTUC Health Co-operative Limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Senior Specialist, End User Services (EUS) to lead the EUS service desk and act as SME for all EUS matters. You will guide processes, oversee IT setup for new sites, and manage EUS projects to maintain end-user productivity across the organization.

The role requires strong technical knowledge of Google Workspace, Active Directory, hardware across Windows/macOS/iOS/Android, and vendor coordination.

Qualifications

• 1–3 years leading a Helpdesk team with 3–5 years Helpdesk work experience or relevant certification.
• Strong knowledge of Google Workspace, Microsoft Active Directory, File and Print Services, and Networking.
• Strong understanding of computer hardware (Windows OS / Android / macOS / iOS).
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Strong in tracking and following through issues to resolution and closure
• Service oriented with strong communication skills
• Good in vendor management and multitasking
• Structured, meticulous and a team player

Responsibilities

• Assist in managing the EUS service desk team (internal + vendor) to ensure service delivery met expectations
• Act as a Subject Matter Expert (SME) for all EUS related matters
• Provide guidance to the EUS team on the defined processes and ensure compliance
• Primary point of contact and in-charge for the IT setup for new sites
• Manage EUS related projects

Skills

Helpdesk leadership

Problem solving

Communication

Vendor management

Education

Relevant certification

Tools

Google Workspace

Active Directory

File and Print Services

Networking

Windows OS

Android

macOS

iOS

Job description

Senior Specialist, End User Services (EUS)

Req ID: 1097
Posting Start Date: 31/08/2026

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve 'health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Senior Engineer, End User Services (EUS) is responsible for providing technical support to all end-users across the organization, ensuring the smooth operation and optimal performance of endpoint devices, hardware, and software. This includes managing, troubleshooting, and resolving hardware and software issues, administering user accounts and access rights, and assisting with the deployment of new endpoint devices and software, thereby maintaining end-user productivity and satisfaction.

You will need to:

• Assist in managing the EUS service desk team (internal + vendor) to ensure service delivery met expectations
• Act as a Subject Matter Expert (SME) for all EUS related matters
• Provide guidance to the EUS team on the defined processes and ensure compliance
• Primary point of contact and in-charge for the IT setup for new sites
• Manage EUS related projects

Qualification

You should:

• 1-3 years leading Helpdesk team with 3-5 years Helpdesk work experience OR relevant certification
• Strong knowledge of Google Workspace, Microsoft Active Directory, File and Print Services, Networking
• Strong understanding of computer hardware (WindowsOS / Android / macOS / iOS)
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Strong in tracking and following through issues to resolution and closure
• Service oriented with strong communication skills
• Good in vendor management and multitasking
• Structured, meticulous and a team player

It would be great if you:

• Ability to maintain patience and composure under pressure
• Thrives in a results-oriented, fast-paced environment
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile

• Resourceful and passionate about new technology and innovation

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