Associate Admin (Front Desk Operations) (FSC)

CareCorner; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

CareCorner in Singapore is seeking a Front Desk Operations Admin (FSC) to provide scheduled coverage across two service points, greet visitors, and manage inquiries.

You will handle calls, emails, and mail, maintain records, and keep the front desk and shared spaces ready for operations. A service-oriented mindset and basic Microsoft Office skills are essential.

Qualifications

• Commit to the required Front Desk Operations (FDO) schedule across two service points/centres.
• Comfortable interacting with the public in a professional, service-oriented manner.
• Good verbal and written communication skills.
• Basic computer literacy; proficient in Microsoft Office (Outlook, Word, Excel).
• Able to perform basic administrative duties and maintain accurate records.
• Responsible, reliable and able to work independently with appropriate guidance.
• Willingness to learn organisational systems, procedures and workflows.
• Prior experience in customer service, front desk or administrative work is advantageous.

Responsibilities

• Provide scheduled Front Desk Operations coverage across two service points/centres.
• Greet and attend to public walk-ins, providing information and assistance and referring to relevant colleagues.
• Manage front desk communications: answer, screen and route calls, take messages and handle emails.
• Attend to general enquiries and follow up with managers/supervisors as needed.
• Support tracking and maintenance of enquiry and intake records/databases.
• Handle incoming/outgoing mail and courier services and disseminate correspondence.
• Ensure front desk, rooms and shared spaces are ready and maintained for use.

Skills

Verbal communication

Written communication

Customer service

Tools

Outlook

Word

Excel

Job description

Front Desk Operations Admin (FSC)

Roles & Responsibilities

• Provide scheduled Front Desk Operations (FDO) coverage across two service points/centres, in accordance with the respective centres’ FDO rosters and operational requirements.
• Greet and attend to public walk-ins, providing appropriate information and assistance, and redirecting or referring individuals to relevant colleagues or resources where necessary.
• Manage front desk communications, including answering, screening and routing incoming calls, taking and checking messages, and attending to incoming emails.
• Attend to general enquiries and feedback and consult or elevate to the relevant manager/supervisor for appropriate response or follow-up where necessary.
• Support the tracking and maintenance of relevant enquiry and intake records/databases, ensuring information is accurately updated and routed to the appropriate colleagues for follow-up.
• Handle incoming and outgoing correspondence, including mail and courier services, checking of mailboxes and dissemination of correspondence to relevant parties.
• Ensure the front desk, rooms and shared spaces are ready and appropriately maintained for operational use.

Requirements

• Able to commit to the required working schedule and provide scheduled FDO coverage across two service points/centres.
• Comfortable interacting with members of the public and handling general enquiries in a professional and service-oriented manner.
• Good verbal and written communication skills.
• Basic computer literacy and proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
• Able to perform basic administrative duties and maintain accurate records.
• Responsible, reliable and able to work independently with appropriate guidance.
• Willing and able to learn relevant organisational systems, procedures and workflows.
• Prior experience in customer service, front desk or administrative work would be advantageous.