Associate Admin (Front Desk Operations) (FSC)

Care Corner; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Care Corner Singapore seeks a Front Desk Operations Admin to provide coverage across two centres, greet visitors, answer calls and emails, and route information to the right colleagues. You will maintain intake records, manage mail and courier services, and ensure reception areas and meeting spaces are ready for operation.

Prior experience in customer service or admin is advantageous. This role requires reliability, clear communication, and the ability to work independently with guidance when

Qualifications

• Excellent verbal and written communication skills.
• Able to deliver professional front desk service to visitors.
• Comfortable handling enquiries and basic administrative tasks.
• Willing to learn organisational systems and workflows.

Responsibilities

• Greet and assist visitors across two service points in a courteous manner.
• Answer, screen and route incoming calls and emails.
• Manage enquiry intake records and ensure accurate data routing.
• Coordinate mail, courier services and mailroom duties.
• Ensure front desk, rooms and shared spaces are tidy and ready for use.

Skills

Verbal communication

Written communication

Customer service

Independent working

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Front Desk Operations Admin (FSC) Roles & Responsibilities

Provide scheduled Front Desk Operations (FDO) coverage across two service points/centres, in accordance with the respective centres’ FDO rosters and operational requirements. Greet and attend to public walk‑ins, providing appropriate information and assistance, and redirecting or referring individuals to relevant colleagues or resources where necessary. Manage front desk communications, including answering, screening and routing incoming calls, taking and checking messages, and attending to incoming emails. Attend to general enquiries and feedback and consult or escalate to the relevant manager/supervisor for appropriate response or follow‑up where necessary. Support the tracking and maintenance of relevant enquiry and intake records/databases, ensuring information is accurately updated and routed to the appropriate colleagues for follow‑up. Handle incoming and outgoing correspondence, including mail and courier services, checking of mailboxes and dissemination of correspondence to relevant parties. Ensure the front desk, rooms and shared spaces are ready and appropriately maintained for operational use.

Requirements

Able to commit to the required working schedule and provide scheduled FDO coverage across two service points/centres. Comfortable interacting with members of the public and handling general enquiries in a professional and service-oriented manner. Good verbal and written communication skills. Basic computer literacy and proficiency in Microsoft Office applications, particularly Outlook, Word and Excel. Able to perform basic administrative duties and maintain accurate records. Responsible, reliable and able to work independently with appropriate guidance. Willing and able to learn relevant organisational systems, procedures and workflows. Prior experience in customer service, front desk or administrative work would be advantageous.

Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview.

At Care Corner, we believe in uplifting lives and strengthening communities with compassion and care. Since 1981, we’ve been a trusted non-profit organisation providing social and health care services to those in need. With more than 45 service points around Singapore, we support children and youths with needs, families in crisis, vulnerable seniors, and individuals facing mental health challenges. Our work spans all life stages, offering holistic, person-centred care. What drives us is purpose—and we’re looking for passionate people to join us. Whether you're working directly with our service users, or supporting our corporate functions, you’ll play a part in creating meaningful, lasting impact. At Care Corner, you’ll find a supportive team, opportunities to grow, and a shared mission that inspires. If you’re ready to make a real difference, your journey starts here.