Assistant Service Manager

Maybank; Singapore; Presencial; SGD 26.000 - 34.000; Jornada completa

Descripción de la vacante

Maybank in Singapore is seeking Branch Service Staff to carry out daily branch operations, handle OTC transactions, and assist with account onboarding while upholding regulatory standards. You will work under the Branch Manager and Service Manager to manage risk and deliver reliable service.

The role emphasizes integrity, accuracy, and customer focus as you support business growth by referring clients to relevant units for new services, while maintaining high service levels and professional

Formación

• Degree/ Diploma in Banking, Business, Finance or related field.
• Less than 3 years of customer service experience.
• Excellent interpersonal and customer service skills.
• Meticulous, detail-oriented and able to manage multiple tasks.
• Team player with integrity and strong work ethic.

Responsabilidades

• Perform frontline duties while adhering to regulatory requirements.
• Handle OTC transactions including cash deposits/withdrawals and account onboarding servicing.
• Address shortfalls in branch atmosphere feedback and report for action.
• Meet customer service SLA to ensure positive experience in branches.
• Maintain controlled items and ensure good customer service for clients.

Conocimientos

Customer-Service

Branch-Operations

Educación

Degree/ Diploma in Banking, Finance or related field

Descripción del empleo

Job Description

Branch Service Staff are responsible in performing daily Branch operational activities such as Over the Counter (OTC) transactions, Account On-Boarding/Servicing, providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch. Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high-risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in Compliance with Banking & Regulatory Guidelines. Service Staff to also support Business Growth by identifying and referring clients to relevant units for potential business opportunities, in line with Branch Targets set out by the Branch Manager (BM) & SM.

Job Responsibilities

• Perform Frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
• Handling Over the Counter (OTC) Transactions such as Cash Deposits/Withdrawals, Time Deposit placements & Servicing of Account On-Boarding requests.
• To address any shortfall in Branch atmospheric feedback and report to relevant unit for follow up action.
• To meet customer service SLA guidelines to achieve positive customer experience in Branches
• Upkeep & Management of Controlled Items in Care
• Upkeep & Maintain Good Customer Services for Clients in Branch

Job Skills

• Customer-Service
• Branch-Operations

Job Requirements

• Degree/ Diploma in a related field preferably (Banking, Business, Finance and related fields)
• Less than 3 years of experience in customer service related field preferably
• Excellent interpersonal communication skills and customer service skills;
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics. Self-motivated and driven to attain personal and branch’s goals.

Please note only shortlisted candidates will be notified.