Assistant Service Manager

Malayan Banking Berhad (Maybank); Singapore; Vor Ort; SGD 30.000 - 42.000; Vollzeit

Zusammenfassung

Malayan Banking Berhad (Maybank) in Singapore is looking for Branch Service Staff to handle daily OTC transactions, account onboarding and client servicing at the branch.

You will work with the Service Manager to manage risk, ensure regulatory compliance, and identify opportunities by referring clients to appropriate units for new services and growth.

Qualifikationen

• Degree/ Diploma in Banking, Finance, or related fields.
• Excellent interpersonal communication skills and customer service skills.
• Meticulous, logical and attentive to detail with ability to manage multiple tasks.
• A team player with a positive attitude, professionalism and high integrity.

Aufgaben

• Perform Frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times).
• Upkeep & Management of Controlled Items in Care.
• Upkeep & Maintain Good Customer Services for Clients in Branch.

Kenntnisse

Customer service

Communication

Attention to detail

Teamwork

Integrity

Ausbildung

Degree/Diploma in Banking/Finance

Jobbeschreibung

Branch Service Staff are responsible in performing daily Branch operational activities such as Over the Counter (OTC) transactions, Account On-Boarding/Servicing, Providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch.

Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high-risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in Compliance with Banking & Regulatory Guidelines.

Service Staff to also support Business Growth by identifying and referring clients to relevant units for potential business opportunities, in line with Branch Targets set out by the Branch Manager (BM) & SM.

Responsibilities:

• Perform Frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
• Upkeep & Management of Controlled Items in Care
• Upkeep & Maintain Good Customer Services for Clients in Branch

Requirements:

• Degree/ Diploma in a related field preferably (Banking, Business, Finance and related fields)
• Excellent interpersonal communication skills and customer service skills
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Self-motivated and driven to attain personal and branch’s goals.

Please note only shortlisted candidates will be notified.