Senior Officer –Corporate Client Customer Services

JUST RECRUIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

JUST RECRUIT SINGAPORE PTE. LTD. is seeking a customer service professional to serve corporate banking clients in Singapore. You will handle calls, emails, and written correspondence while upholding service standards and privacy requirements.

The role emphasizes accuracy in responses, efficient issue resolution, and ongoing knowledge of banking products and digital channels. Prior banking or contact centre experience is advantageous, with a focus on customer-centric service and compliance.

Qualifications

• Diploma or degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Strong customer-centric mindset.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Respond to customer enquiries accurately and within committed service turnaround times.
• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.
• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.
• Maintain confidentiality of customer information and adhere to all compliance and control requirements.
• Educate customers on products, services, and self-service channels.
• Utilize banking systems and tools effectively.
• Meet productivity, quality, and service level targets.
• Participate in training and maintain current knowledge.
• Stay informed of industry developments and competitor offerings.

Skills

Customer mindset

Communication skills

Analytical problem solving

Microsoft Office

Education

Diploma or Degree in any discipline

Tools

Banking systems

Job description

Job Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Respond to customer enquiries accurately and within committed service turnaround times.
• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.
• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.
• Maintain confidentiality of customer information and adhere to all compliance and control requirements.
• Educate customers on products, services, and self-service channels.
• Utilize banking systems and tools effectively.
• Meet productivity, quality, and service level targets.
• Participate in training and maintain current knowledge.
• Stay informed of industry developments and competitor offerings.

Job Requirements

• Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Strong customer-centric mindset.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.