Assistant Service Manager

ELECTRONICS & ENGINEERING (PTE) LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading AV service provider in Singapore is seeking an experienced Assistant Service Manager. You will support the Service Manager in daily operations, oversee various teams, and ensure strong client satisfaction. The ideal candidate has 3 to 5 years in the AV industry, strong technical skills, and proven leadership experience. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 3 to 5 years of experience in the Audiovisual industry.
• Experience in team leadership.
• Ability to manage multiple tasks in a dynamic environment.

Responsibilities

• Assist the Service Manager in overseeing daily operations.
• Coordinate and support teams for timely service execution.
• Monitor job progress and provide technical support.

Skills

Team leadership

Technical understanding of AV systems

Coordination skills

Problem-solving skills

Interpersonal abilities

Communication abilities

Microsoft Office proficiency

Tools

Service reporting tools

Job description

Job Description

We are looking for an experienced and proactive Assistant Service Manager to support the Service Manager in the day-to-day operations of our Audiovisual service business. This role involves managing multiple teams across our service center, ad-hoc and maintenance services, as well as AV FM operations. The candidate will play a key role in ensuring efficient service delivery and strong client satisfaction.

Key Responsibilities

• Assist the Service Manager in overseeing daily operations of the Service Center.
• Coordinate and support ad-hoc and maintenance teams for timely service execution.
• Manage AV Facility Management (AV FM) teams deployed at client locations.
• Monitor job progress and provide technical support where needed.
• Plan resources, manpower deployment, and scheduling.
• Ensure compliance with safety, quality, and operational standards.
• Act as liaison between clients and internal teams to manage service expectations.
• Prepare operational reports and documentation.
• Guide and support junior staff and team leads.

Job Requirements

• Minimum 3 to 5 years of experience in the Audiovisual industry, including team leadership experience.
• Strong technical understanding of AV systems.
• Good coordination and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Able to manage multiple tasks in a dynamic environment.
• Proficient in Microsoft Office; knowledge of service reporting tools is an advantage.