Assistant Service Manager

Maybank; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Maybank Singapore is seeking a Branch Service Staff to perform frontline branch operations including OTC transactions, account onboarding/ servicing, and client referrals to business units. You will maintain excellent customer relations and uphold high integrity in handling cash and other high-risk instruments.

You will work with the Service Manager to manage transactional, onboarding, and operational risks in compliance with banking regulations, supporting branch growth via referrals in line

Qualifications

• Degree/ Diploma in Banking, Business, Finance or related field.
• Strong customer service skills and interpersonal communication.
• Attention to detail and ability to multitask.

Responsibilities

• Perform frontline branch duties (OTC transactions, customer servicing).
• Handle cash deposits/withdrawals, time deposits, onboarding requests.
• Maintain customer relations and adhere to regulatory requirements.
• Identify opportunities and refer clients to relevant units to support branch targets.

Skills

Customer-Service

Branch-Operations

Education

Degree or Diploma in Banking/Business/Finance

Job description

Job Description

Branch Service Staff are responsible in performing daily Branch operational activities such as Over the Counter (OTC) transactions, Account On-Boarding/Servicing, providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch. Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high-risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in Compliance with Banking & Regulatory Guidelines. Service Staff to also support Business Growth by identifying and referring clients to relevant units for potential business opportunities, in line with Branch Targets set out by the Branch Manager (BM) & SM.

Job Description

Branch Service Staff are responsible in performing daily Branch operational activities such as Over the Counter (OTC) transactions, Account On-Boarding/Servicing, providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch. Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high-risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in Compliance with Banking & Regulatory Guidelines. Service Staff to also support Business Growth by identifying and referring clients to relevant units for potential business opportunities, in line with Branch Targets set out by the Branch Manager (BM) & SM.

Job Responsibilities

Responsibilities:

• Perform Frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
• Handling Over the Counter (OTC) Transactions such as Cash Deposits/Withdrawa ls, Time Deposit placements & Servicing of Account On-Boarding requests.
• To address any shortfall in Branch atmospheric feedback and report to relevant unit for follow up action.
• To meet customer service SLA guidelines to achieve positive customer experience in Branches
• Upkeep & Management of Controlled Items in Care
• Upkeep & Maintain Good Customer Services for Clients in Branch

Job Skills

• Customer-Service
• Branch-Operations

Job Requirements

Requirements:

• Degree/ Diploma in a related field preferably (Banking, Business, Finance and related fields)
• Less than 3 years of experience in customer service related field preferably
• Excellent interpersonal communication skills and customer service skills;
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics. Self-motivated and driven to attain personal and branch’s goals.

Please note only shortlisted candidates will be notified.