Assistant Operations Manager (Cleaning)

BNL ENVIRONMENT PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

BNL ENVIRONMENT PTE. LTD. is seeking a site-focused manager to develop and execute SOPs across multiple job-sites in Singapore.

You will build trusting client relationships to secure long-term partnerships and renewals while ensuring cleaning and maintenance quality aligns with client expectations. You will oversee on-the-job training for equipment and new implementations, manage staff motivation and performance, and plan manpower to meet contractual requirements while upholding safety standards

Qualifications

• Experience in managing staff and site operations.
• Strong planning, compliance and organizational skills.
• Excellent oral and written communication.
• Leadership and motivational abilities.

Responsibilities

• Developing, executing and ensuring SOPs followed across sites.
• Build relationships with clients for long-term partnerships and renewals.
• Monitor and uphold cleaning and maintenance quality standards and SOPs.
• Oversee OJT training on equipment and new implementations.
• Manage staff motivation, discipline, development and performance.
• Oversee assigned sites to achieve profitability and cost-effectiveness.
• Plan manpower deployment to meet contractual requirements.
• Resolve client feedback and prevent recurrence.
• Recruit and interview applicants and conduct performance reviews.
• Ensure Workplace Safety & Health requirements are met and document records.

Skills

Management

Planning

Compliance

Analytical

Decision making

Communication

Job description

Job Description:

• Developing, executing and ensuring company SOP's are followed throughout assigned sites
• Buiding open and trusting relationship with clients to achieve long term partnership and contractual renewal
• Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job-sites and surpass the client's expectations
• Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works
• Managing overall staff motivation, discipline, development and performance according to the organizational, human resource and government manpower policies
• Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness
• Planning of manpower deployment at various sites to meet the contractual requirement of clients
• Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface
• Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review
• Ensuring that all related Workplace Safety & Health requirements are met and that monthly updates on Toolbox Meeting Records, Staff Induction Records and any other requirements as stipulated by the Safety Compliance Committee are submitted accordingly.

Job Requirements:

• Management Skills, Planning, compliance, organizational, analytical and decision-making skills
• Oral and written communication skills
• Tactful and discrete when dealing with people and confidential information
• Leadership and motivational skills to rally people towards goals achievement
• Able to work well with the organisation and able to interact with all levels