Assistant Operations Executive

APLUS CLEAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

APLUS CLEAN SOLUTIONS PTE. LTD. is seeking a diligent Cleaning Supervisor to lead a team of cleaners on client sites. You will schedule workflows, monitor quality, and maintain strong client relationships while ensuring safety and efficiency.

The role requires hands-on leadership, clear communication, problem-solving, and a keen eye for detail to meet client expectations and drive operational performance. On-site work in Singapore requires reliability and adaptability.

Qualifications

• Experience leading cleaning staff and managing site teams.
• Strong communication with clients and staff.
• Proven problem-solving and decision-making abilities.
• Attention to detail and adherence to client requirements.
• Effective time management and organizational skills.

Responsibilities

• Manage cleaning staff: Oversee a pool of cleaners and replace headcount at site if needed.
• Ensure quality standards: Monitor and maintain high cleaning standards per client requirements.
• Communicate with clients: Build and maintain relationships, address concerns, gather feedback.
• Schedule and plan: Update cleaning schedules, allocate resources, plan workflows to HQ.
• Manage inventory: Oversee cleaning supplies, equipment, and materials.
• Ensure health and safety compliance with regulations and client requirements.
• Monitor performance: Evaluate staff performance, provide feedback, identify improvement areas.
• Resolve issues: Handle complaints or conflicts during cleaning operations.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Time management

Job description

Key Responsibilities:

• 1. Manage cleaning staff: Managing and oversee a pool of cleaners, replace headcount at site if needed.
• 2. Ensuring quality standards: Monitoring and maintaining high cleaning standards, adhering to client requirements.
• 3. Client communication: Building and maintaining relationships with clients, addressing concerns, and gathering feedback.
• 4. Scheduling and planning: Update cleaning schedules, allocating resources, and planning workflows to HQ.
• 5. Inventory management: Managing cleaning supplies, equipment, and materials.
• 6. Health and safety: Ensuring compliance with health and safety regulations, protocols, and client-specific requirements.
• 7. Performance monitoring: Evaluating staff performance, providing feedback, and identifying areas for improvement.
• 8. Issue resolution: Resolving issues, complaints, or conflicts that arise during cleaning operations.

Skills and Qualities:

• 1. Leadership: Ability to motivate, guide, and manage cleaning staff.
• 2. Communication: Strong verbal and written communication skills for interacting with clients, staff, and management.
• 3. Problem-solving: Ability to resolve issues, think critically, and make decisions.
• 4. Attention to detail: Ensuring high-quality cleaning services, attention to detail, and adherence to client requirements.
• 5. Time management: Effective time management, prioritization, and organization skills.

Goals :

• 1. Client satisfaction: Ensuring high client satisfaction ratings, building strong relationships, and retaining clients.
• 2. Quality standards: Maintaining high-quality cleaning standards, adhering to client requirements, and exceeding expectations.
• 3. Operational efficiency: Optimizing cleaning operations, managing resources, and reducing costs.
• 4. Staff performance: Developing, training, and motivating cleaning staff to improve performance and productivity.