Operations Manager (Facilities Services)

primech a & p pte. ltd.; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

primech a & p pte. ltd. is seeking an experienced Operations Manager to lead a team delivering cleaning services across sites. You will develop and implement SOPs, ensure safety and compliance, and optimize staffing and resources to meet high standards.

The role focuses on client satisfaction, service expansion with existing customers, and collaboration with business development to grow the portfolio while monitoring performance metrics and reporting to senior management.

Qualifications

• Bachelor’s degree required in any field, preferably operations or facilities management.
• Minimum 5 years of operations experience in cleaning or facility management.
• At least 3 years in a managerial or leadership role.
• Valid Class 3/3A driving license and own vehicle advantageous.
• Willing to work weekends and odd hours.
• Proficient in MS Office.
• Knowledge of local regulations and safety standards.

Responsibilities

• Oversee daily operations of cleaning projects and manage a team to meet high standards.
• Develop, implement and review SOPs for all sites.
• Address staffing issues and ensure safety training and conduct.
• Maintain strong client relationships and ensure high customer satisfaction.
• Collaborate with business development to expand services.
• Optimize resource allocation and control labor costs.
• Continuously assess workflows to improve efficiency.
• Prepare regular operational, customer satisfaction, and financial reports for senior management.
• Utilize technology systems to streamline scheduling, reporting, and communication.

Skills

Team leadership

Operations management

SOP development

Client relationship management

Regulatory compliance

Problem solving

Communication

Education

Bachelor’s degree in Operations/Facilities Management

Tools

Microsoft Office Suite

Job description

Responsibilities:

• Manage a team to oversee the daily operations of cleaning projects, ensuring services are delivered on time and to the highest standards.


• Develop, implement and regularly review standard operating procedures (SOPs) to ensure high-quality service across all sites, ensuring compliance with local regulations and industry standards.


• Handle staffing issues, ensure that all staff are trained in and adhere to safety protocols and professional conduct.


• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.


• Collaborate with the business development team to expand services with existing clients and attract new business.


• Optimize resource allocation, manage labour costs, and reduce operational inefficiencies.


• Continuously assess operational workflows, identifying areas for improvement in efficiency and effectiveness.


• Prepare regular reports on operational performance, customer satisfaction, and financial results for senior management.


• Manage the use of technology systems to streamline scheduling, reporting, and communication between teams.

Requirements:

• Bachelor’s degree in any field, preferably Operations Management or Facilities Management.


• Minimum 5 years of Operations experience in a similar industry (preferably cleaning or facility management), with at least 3 years in a managerial or leadership role.


• Possession of Class 3/3A Driving license and own vehicle would be advatageous.


• Must be flexible to work weekends, as well as late night into early mornings.


• Tech-savvy, proficient in Microsoft Office Suite (Excel, Word, PowerPoint).


• Familiarity with cleaning industry regulations, safety standards, and best practices.


• Strong organizational, problem solving, and leadership abilities.


• Ability to react quickly in fast-paced environments.


• Good communication skills and proactive in dealing with high value customers.