Assistant Operations Executive

Aplus Clean Solutions; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Aplus Clean Solutions is seeking an On-Site Assistant Operations Executive to oversee cleaning operations at client sites in Singapore, ensuring high-quality services and client satisfaction.

You will lead cleaning staff, coordinate schedules, monitor quality, manage inventory, and maintain strong client relationships while upholding health and safety standards to deliver reliable, cost-efficient cleaning operations.

Qualifications

• Experience leading cleaning staff or operations teams.
• Strong communication with clients and staff.
• Excellent problem-solving and decision-making.
• High attention to detail and adherence to standards.
• Effective time management and planning abilities.

Responsibilities

• Manage cleaning staff and replace headcount at site as needed.
• Ensure quality standards and comply with client requirements.
• Build and maintain client relationships and gather feedback.
• Update schedules, allocate resources, and plan workflows to HQ.
• Inventory management of supplies, equipment, and materials.
• Ensure health and safety regulations and client-specific protocols.
• Evaluate staff performance and provide feedback.
• Resolve issues, complaints, or conflicts during operations.

Skills

Leadership

Communication

Problem solving

Attention to detail

Time management

Job description

An On-Site Assistant Operations Executive oversees and manages cleaning operations at client sites, ensuring high-quality services and client satisfaction.

Key Responsibilities

• 1. Manage cleaning staff: Managing and oversee a pool of cleaners, replace headcount at site if needed.
• 2. Ensuring quality standards: Monitoring and maintaining high cleaning standards, adhering to client requirements.
• 3. Client communication: Building and maintaining relationships with clients, addressing concerns, and gathering feedback.
• 4. Scheduling and planning: Update cleaning schedules, allocating resources, and planning workflows to HQ.
• 5. Inventory management: Managing cleaning supplies, equipment, and materials.
• 6. Health and safety: Ensuring compliance with health and safety regulations, protocols, and client-specific requirements.
• 7. Performance monitoring: Evaluating staff performance, providing feedback, and identifying areas for improvement.
• 8. Issue resolution: Resolving issues, complaints, or conflicts that arise during cleaning operations.

Skills and Qualities

• 1. Leadership: Ability to motivate, guide, and manage cleaning staff.
• 2. Communication: Strong verbal and written communication skills for interacting with clients, staff, and management.
• 3. Problem-solving: Ability to resolve issues, think critically, and make decisions.
• 4. Attention to detail: Ensuring high-quality cleaning services, attention to detail, and adherence to client requirements.
• 5. Time management: Effective time management, prioritization, and organization skills.

Goals

• 1. Client satisfaction: Ensuring high client satisfaction ratings, building strong relationships, and retaining clients.
• 2. Quality standards: Maintaining high-quality cleaning standards, adhering to client requirements, and exceeding expectations.
• 3. Operational efficiency: Optimizing cleaning operations, managing resources, and reducing costs.
• 4. Staff performance: Developing, training, and motivating cleaning staff to improve performance and productivity.