CLEANING OPERATIONS MANAGER

MDI FORTUNE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

MDI FORTUNE PTE. LTD. in Singapore seeks a skilled Cleaning Operations Manager to oversee multi-site cleaning operations and ensure top service quality.

You're responsible for leading and developing a team, coordinating schedules, maintaining safety and hygiene standards, and delivering strong client satisfaction through proactive management and clear communication.

Qualifications

• 5+ years in cleaning or facilities management.
• Strong leadership, team management and communication abilities.
• Ability to multitask and work under pressure.
• Knowledge of health and safety standards and cleaning products.

Responsibilities

• Plan, coordinate, and supervise daily cleaning operations across sites.
• Lead a team of cleaning staff: scheduling, training, and performance reviews.
• Conduct inspections to ensure quality and safety standards.
• Engage with clients to understand requirements and ensure satisfaction.
• Monitor inventory and place orders for supplies.
• Handle staffing needs including hiring and onboarding.
• Prepare reports on performance, incidents, and productivity.
• Ensure adherence to policies and safety protocols.
• Respond to emergency cleaning situations or urgent requests.

Skills

Leadership

Team management

Organizational skills

Communication

Tools

MS Office

Scheduling tools

Job description

Roles & Responsibilities

We are seeking a highly organized and experienced Cleaning Operations Manager to oversee and manage cleaning operations across multiple sites. The ideal candidate will be responsible for ensuring high standards of cleanliness, effective team management, and excellent client satisfaction. This role requires strong leadership, problem-solving skills, and a hands‑on approach to operations.

Key Responsibilities:

• Plan, coordinate, and supervise daily cleaning operations across assigned sites.
• Manage and lead a team of cleaning staffs, including scheduling, training, and performance evaluation.
• Conduct regular inspections to ensure quality standards and compliance with health and safety regulations.
• Liaise with clients to understand requirements, address concerns, and ensure service satisfaction.
• Monitor inventory of cleaning supplies and equipment, placing orders when necessary.
• Handle staffing requirements including hiring, onboarding, and resolving disciplinary matters.
• Prepare reports on cleaning performance, incidents, and staff productivity.
• Ensure adherence to company policies, procedures, and safety protocols.
• Respond promptly to emergency cleaning situations or urgent client requests.

Requirements:

• Proven experience as a Cleaning Supervisor, Operations Manager, or similar role.
• Strong leadership and team management skills.
• Excellent organizational and communication abilities.
• Ability to multitask and work well under pressure.
• Knowledge of cleaning products, techniques, and health/safety standards.
• Basic computer skills (MS Office, scheduling tools, etc.).
• Able to work flexible hours, including weekends or public holidays when necessary.
• Possession of a valid driver’s license.

Experience:

At least 5 years of experience in cleaning or facilities management, with supervisory responsibilities.