Operation Manager

T9 FACILITIES PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

T9 FACILITIES PRIVATE LIMITED in Singapore seeks a hands-on Supervisor to lead cleaning teams and ensure service quality across sites. You will assign tasks, train staff, monitor performance, and maintain schedules while coordinating equipment and supplies.

You will also conduct inspections, address client requests professionally, manage inventory, and enforce safety practices. This role requires strong communication and organizational skills and a commitment to client satisfaction.

Qualifications

• Proven experience in cleaning operations or a supervisory role.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using cleaning equipment and tools.
• Knowledge of safety regulations and best practices.
• Ability to handle and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and scheduling software.

Responsibilities

• Lead and guide cleaning staff, providing leadership and guidance.
• Assign tasks and ensure cleaning teams are properly trained.
• Monitor team performance and provide constructive feedback.
• Develop and maintain cleaning schedules.
• Coordinate equipment and supplies needed for cleaning tasks.
• Conduct regular inspections to ensure cleaning standards are met.
• Address client inquiries, concerns and requests professionally.
• Build and maintain strong client relationships.
• Manage cleaning supplies, equipment and materials inventory.
• Train new staff on policies, procedures and safety protocols.
• Enforce safety protocols and ensure adherence to guidelines.
• Prepare regular reports on cleaning operations and performance metrics.

Skills

Leadership

Communication

Time-management

Organizational skills

Interpersonal skills

Microsoft Office

Scheduling software

Proficiency with cleaning equipment

Tools

Cleaning equipment

Scheduling software

Job description

Supervise Cleaning Teams

• Provide leadership & guidance to cleaning staff
• Assign tasks & ensure cleaning teams are properly trained
• Monitor team performance & provide constructive feedback

Scheduling & Resource Management

• Develop & maintain cleaning schedules
• Ensure adequate staffing levels for all cleaning projects
• Coordinate equipment & supplies needed for cleaning tasks

Quality Control

• Conduct regular inspections to ensure cleaning standards are met
• Address any quality issues promptly & efficiently
• Implement quality improvement initiatives as needed

Client Relations

• Communicate with clients to understand their specific cleaning requirements
• Address client inquiries, concerns & requests in a professional manner
• Build & maintain strong client relationships

Inventory Management

• Manage cleaning supplies, equipment & materials inventory
• Place orders for necessary supplies & maintain inventory records
• Ensure cost-effective procurement practices

Training & Development

• Train new cleaning staff on company policies, procedures & safety protocols
• Organize regular training sessions to enhance the skills of cleaning teams
• Identify opportunities for skill improvement & career development

Safety & Compliance

• Enforce safety protocols & ensure all cleaning staff adhere to safety guidelines
• Stay updated on industry regulations & compliance requirements
• Investigate & report any safety incidents or accidents

Reporting

• Prepare regular reports on cleaning operations, including performance metrics
• Analyze data to identify areas for improvement & efficiency

Requirements

• Proven experience in cleaning operations or a similar supervisory role
• Strong organizational & time-management skills
• Excellent communication & interpersonal abilities
• Proficiency in using cleaning equipment & tools
• Knowledge of safety regulations & best practices
• Ability to handle & resolve conflicts effectively
• Proficiency in Microsoft Office Suite & scheduling software